Call 911 or go to the nearest ER now if you have:
- Sudden loss of vision
- A chemical splash in the eye
- A penetrating or serious eye injury
- A sudden severe headache with vision changes
Don’t wait for a clinic appointment — for these, every minute counts.
How an optometrist can help
For many eye problems, we can see you faster than the ER. Optometrists are trained to diagnose, treat, and manage eye conditions like:
- Viral, bacterial, and fungal eye infections
- Corneal abrasions
- Foreign body removal (metal, debris)
- Minor injuries and other urgent concerns
Come see us first instead of waiting hours at the ER. If your situation needs emergency care, we can pre-diagnose so the ER team is ready when you arrive.
How we can help
Eye problems to call us about
These are common reasons people reach out for urgent help. If you’re dealing with any of them, call us first — we’ll tell you whether to come in or head to the emergency room.
- Red, irritated, or painful eyes
- Sudden eye discomfort
- Foreign body removal (metal, debris)
- A minor eye injury
- Sudden new floaters or flashes of light
- Contact lens–related pain or signs of infection
Calling is always the right first move — when in doubt, reach out.
What to expect
Coming in for an urgent visit
A quick phone call first means we can advise you straight away and make room to see you promptly if that’s the right step.
For urgent eye concerns, call us first rather than dropping by. That lets us understand what’s happening, give you advice right away, and prepare to see you quickly if an in-person visit is needed.
If you do come in, Dr. Fong focuses on your urgent concern — looking at what’s going on, talking through what she finds, and explaining your options and next steps. If your situation needs care beyond the clinic, we’ll help direct you to the right place.
Good to know
Frequently asked questions
Urgent? Call Now
Talk to us about your eyes
For a sudden or urgent eye problem, calling is the fastest way to get help. For a life- or sight-threatening emergency, call 911 or go to the nearest emergency room.
Call (519) 622-1473Not urgent? Book a regular eye exam or learn about comprehensive exams.